Rubens Almeida

Problem Solver @Serviceaide Agentic-Ai Solutions

Tampa, FL, US

In charge of overseeing IT Infrastructure projects and systems for clients, including managing service requests, incidents, software configuration, customization, and assistance. This includes tasks such as screen customization, workflow administration, report setup, data imports, LDAP integration, custom scripting, and integrating third-party software.Responsible for migrating customers\' infrastructure from physical servers to a virtual environment through virtualization migration.Ensuring the efficient operation of systems by conducting necessary upgrades, repairs, and regular system optimization and evaluation.Providing training or guidance to users and addressing problem-solving tasks promptly when alerted by a user or monitoring system.

Faculdade Sumaré

Bachelor of Technology - BTech, TI/Informática

Fundação Instituto de Administração

Master of Business Administration - MBA, NEGÓCIOS, TI, BUSINESS, ADMINISTRATION