Rubens Almeida
IT Project Manager, MBA, PMP
- Role
- Problem Solver at Serviceaide Agentic-Ai Solutions
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Rubens Almeida
I am a professional driven by learning, discipline, and the belief that knowledge…
Experience
Problem Solver
Serviceaide Agentic-Ai Solutions
Aug 2022 — Present · Tampa, FL, US
In charge of overseeing IT Infrastructure projects and systems for clients, including managing service requests, incidents, software configuration, customization, and assistance. This includes tasks such as screen customization, workflow administration, report setup, data imports, LDAP integration, custom scripting, and integrating third-party software.Responsible for migrating customers\' infrastructure from physical servers to a virtual environment through virtualization migration.Ensuring the efficient operation of systems by conducting necessary upgrades, repairs, and regular system optimization and evaluation.Providing training or guidance to users and addressing problem-solving tasks promptly when alerted by a user or monitoring system.
Education
Faculdade Sumaré
Bachelor of Technology - BTech, TI/Informática
2004 — 2008
Fundação Instituto de Administração
Master of Business Administration - MBA, NEGÓCIOS, TI, BUSINESS, ADMINISTRATION
2013 — 2015
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