Ruben Hernandez

Lead Citrix Support Engineer

Role: Lead Citrix Support Engineer at Citrix
Location: Fort Lauderdale, FL, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Ruben Hernandez

With over 12 years of experience in the Technology, Health Care Management, Pharmaceutical, and Government sectors, I bring a unique blend of technical expertise and business acumen to any role. My background includes providing technical support and system administration for Fortune 500 companies, ensuring seamless operations and high customer satisfaction. I am proficient in managing complex IT environments, from troubleshooting Windows servers and networks to deploying virtualized solutions and advising on cybersecurity best practices. My certifications, including CompTIA A+, and multiple Citrix credentials, underscore my commitment to staying current in the ever-evolving tech landscape. I pride myself on being adaptable and solution-oriented, with a proven track record of maintaining a customer satisfaction score above 90%. My bilingual skills in English and Spanish have enabled me to effectively support diverse teams and clients. Whether collaborating with engineering teams or guiding system administrators through technical challenges, I excel in de-escalating conflicts and providing clear, actionable solutions. I am eager to bring my technical support and system administration expertise to roles such as Technical Support Engineer, System Administrator, and Information Technologist, where I can contribute to operational excellence and drive continuous improvement. Specialties:Citrix Content Collaboration, StoreFront, Citrix Virtual Desktops, Endpoint Manager Server, Application delivery, NetScaler Gateway, Citrix Mobility, Microsoft Windows.

Experience

Lead Citrix Support Engineer
Citrix
Oct 2019 — Present · Fort Lauderdale, FL, US

Education

Universidad Metropolitana
Bachelor Degree
2005 — 2008

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Ruben Hernandez

Experience

Lead Citrix Support Engineer

Education

Universidad Metropolitana

Find verified contacts for anyone on LinkedIn