Ruben Charles
Technical Account Manager at CleverTap | SaaS | Customer Success
- Role
- Technical Account Manager at CleverTap
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ruben Charles
Welcome to my LinkedIn profile! I’m a Technical Account Manager with over 2 years of experience in the SaaS industry, currently working at CleverTap, where I partner with customers to drive adoption, performance, and long-term success. With a Master’s degree in Computer Applications, I bring a strong technical foundation combined with a customer-first mindset.I thrive at the intersection of technology, data, and customer success, helping organizations translate complex technical capabilities into meaningful business outcomes through scalable SaaS solutions. Professional BackgroundAs a Technical Account Manager at CleverTap, I work closely with North American clients across various industries, supporting them throughout the customer lifecycle—from onboarding and implementation to optimization and ongoing technical guidance. I collaborate cross-functionally with product, engineering, and support teams to ensure seamless integrations, effective troubleshooting, and value realization.My academic background and hands-on technical experience enable me to confidently bridge the gap between business requirements and technical execution in a fast-paced SaaS environment. Key Skills Customer Success & Account ManagementDriving product adoption, retention, and long-term value by aligning technical solutions with customer business objectives. Technical AcumenStrong experience with Android application integration, SDK implementation, event tracking, debugging, and performance optimization—enabling effective troubleshooting and smooth onboarding for mobile-first customers. SaaS & Martech ExpertiseHands-on experience supporting enterprise SaaS implementations, data-driven use cases, and customer engagement platforms within the Martech ecosystem. Cross-Functional CollaborationActing as a trusted technical partner between customers and internal teams to align implementation, product capabilities, and business goals.I’m passionate about continuous learning, understanding how systems work behind the scenes, and helping customers unlock the full potential of technology. I’m always open to conversations around SaaS, mobile technologies, customer success, and technical account management.
Experience
Technical Account Manager
Jul 2024 — Present · Mumbai, IN
Education
Mumbai Education Trust-Institute Of Management
Master of Computer Applications - MCA, Computer Science
St. Andrew's College of Arts, Science and Commerce
Bachelor of Science - BS, Information Technology
2017 — 2020
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