Ruben Borges

About Ruben Borges

Creative team player with over 10 years of managing employee communications channels for highly regulated companies. Keen technical eye for digital communications integration, data, analytics, and project management of global campaigns. Passionate about leveraging technology to enhance the employee experience.

Experience

1. Channel & Operations Senior Consultant

   MetLife

   Jul 2012 — Present · New York, NY, US

   Leading the integration of the employee communications strategy across all enterprise platforms. Oversee process development and training, data and analytics, as well as implementation and deployment of communications tools to enhance the employee experience. Highlights include: • Engaging ~65K global employees via daily management of communications channels including email, global intranet, Microsoft SharePoint, Stream and Yammer, in-person and live stream town halls, digital displays, and other enterprise communication channels. • Ensuring data breach protection/integrity via communications channels when on/off-boarding of up to employees during M & As and sales of MetLife businesses, including the Brighthouse Financial spin-off, sale of the MetLife Property & Casualty business, and acquisition of PetSmart. • Launching a global live-streaming video platform in the U.S, EMEA, LatAm, and Asia. Partnered with legal, compliance, and IT teams to ensure implementation across regions.• Partnering with Marketing on the enterprise-wide rollout of new branding and coordinated seamless integration of brand assets into communications channels. • Leading logistical coordinator for C-suite multimedia communications: developing run-of-show for towns halls and executive roadshows, coordinating with production crew, and ensuring seamless event execution. • Implementing data and analytics best practices, including vetting applicable software and digital tools. • Introducing automation and AI tech to digitize manual processes with a cost savings of $1M per year.• Undertook overseas assignments to train global communications teams on enterprise communication tools, analytics, and best practices. Regularly create governance, processes, technical and training documents to help all employees understand how to use communications tools. • Overseeing dedicated MetLife’s off-site technical support staff.

Education

• City University of New York

  Communication and Advertising Design

  2008 — 2012

• Borough of Manhattan Community College

  AA

  2004 — 2007

Skills

• Press Releases
• Microsoft Office
• Change Management
• Management
• Public Speaking
• Program Management
• Outlook
• Administrative Assistants
• Public Relations
• Communication Training
• Project Management
• Leadership
• Social Media Marketing
• Social Media
• Microsoft Excel
• Powerpoint
• Strategic Planning
• Vendor Management
• Event Management
• Event Production
• Event Planning
• Speech Writing