Rubana Mussharat
Customer Service Representative @Primark
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WORK HISTORY
Customer Service Representative @Primark
Kiel, DE
Handled customer inquiries and suggestions courteously and professionally. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Maintained over 90% customer satisfaction rate with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
EDUCATION
Asian University for Women
Bachelor’s Degree, Asian Studies, 3.19
Carl von Ossietzky University of Oldenburg
Master's degree, Migration and Intercultural relations
ABOUT RUBANA MUSSHARAT
Hailing from Bangladesh, I have the privilege of living, studying and working in three countries in three continents so far. I studied Asian Studies in Bangladesh and in Sweden to understand and analyze different perspectives. With that education, I worked in Tanzania, Slovenia and Germany. These experiences developed me to be a creative, energetic, communicative and resourceful professional with deep appreciation for multiculturalism. Currently, I am pursuing a master\'s in Migration and Intercultural relations in Germany.
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