Rubal Singh

About Rubal Singh

As an Operations Manager with over a decade of experience in managing health & welfare programs, I have consistently delivered strategic improvements in benefits management, client engagement, and compliance. My journey has been marked by a deep commitment to enhancing operational efficiency and creating value for both clients and employees. At Wipro, I excelled in leading the Service Delivery function, where I drove process optimization, managed SLAs and KPIs, and consistently exceeded targets. My efforts resulted in a SLA adherence rate and a reduction in escalations, demonstrating my ability to streamline operations and enhance client satisfaction. My expertise extends to implementing and managing complex benefits programs, from open enrollment to leave management. I have a proven track record of reducing process time and increasing efficiency by through innovative solutions and a client-centric approach. In previous roles at Conduent and Aon Hewitt/Alight Solutions, I honed my skills in client interaction, process management, and data analysis. My ability to resolve queries swiftly and maintain compliance with audit norms has been instrumental in achieving high client satisfaction and operational excellence. I am passionate about leveraging data-driven decision-making and analytical thinking to drive continuous improvement. My technical skills, including proficiency in SQL, JIRA, and Tableau, have enabled me to collaborate effectively with IT teams and contribute to system enhancements. Throughout my career, I have been recognized for my contributions, including receiving the Gold Award for Client Delivery and multiple promotions. I hold a BBA from GGSIPU, New Delhi, and certifications in Business Analytics and Workday Basics. I am eager to connect with like-minded professionals and explore opportunities to continue driving impactful results in benefits management and payroll operations.

Experience

1. Benefits Operations Manager

   Wipro

   Aug 2022 — Present · IN

Education

• Guru Gobind Singh Indraprastha University

  Bachelor of Business Administration - BBA

  2009 — 2012