Rubaldu Rego

About Rubaldu Rego

AI Program Manager with 17+ years of experience delivering large-scale technology and…

Experience

1. Principal Tech Program Manager, Css Global Saas & Apps Delivery, Apps Ul

   Oracle

   Jun 2022 — Present · Bangalore Urban, IN

   AI & Agentic Powered Solution Implemented 1. Desktop AI Agent for Monitoring Response Problem: Automating event monitoring and resolve the service requests efficiently and autonomously to improve the resolution time and customer satisfaction. Solution: An Autonomous Desktop based AI agent system classifies incoming events and dispatches them to specialized agents to manage the full resolution lifecycle like auto customer communication, ticket creation, routing, resolution, and diagnostics, all without human intervention.Tech Stack : Desktop Agents, OCI Streaming & Queue, Oracle DB 23ai, OCI Speech, RAG/LLM -2. Predictive Monitoring AIProblem :To transition from reactive and proactive monitoring to a predictive alerting system using advanced data analytics and AI. This will enable early identification of potential issues, reduce IT strain, and minimize service disruptions.Solution: Developed a Time Series Model that forecasts potential service interruptions and delivers health scores, enabling teams to proactively mitigate failures and reduce service disruptions. Engineered a shift from reactive to predictive event monitoring by creating an AI program that forecasts service failures, minimizing costly service disruptions and lowering maintenance costs.Tech Stack : Kubernetes, LSTM, Oracle DB 23ai, OCI Vault, Oracle JET, Golang,Python-3. OAR AI ProgramManaged the Oracle AI Review (OAR) program, providing expert analysis on data integrity and model performance to ensure responsible AI development and compliance with industry standards-4.Corporate Security Solution Assurance Process for AI & Agentic SolutionTo secure approval from the Oracle Corporate Security Architecture team and Global Information Security (GIS). This process aimed to support the deployment of the newly developed All AI and Agentic Projects into the production environment, ensuring thorough security reviews were conducted throughout the project\'s lifecycle

Education

• St. Xaviers College (Autonomous), Palayamkottai, TN, India

  Bachelor's Degree

  2001 — 2004

• St. Joseph's College (Autonomous), Tiruchirapalli, TN, India

  Master's Degree

  2004 — 2007

Skills

• Web Caching
• Voice Over Ip (Voip)
• Voip
• Gsm
• Lte
• Mmsc
• Tcp/Ip
• Computer Network Operations
• 2g
• Udp
• Value-Added Services (Vas)
• Internet Protocol (Ip)
• Rtp
• Ipsec
• Diameter
• Ip
• Sccp
• Utran
• Mpls
• Gre Tunnels
• Dns Management
• Vendor Management
• Team Management
• Telecommunications Engineering
• Steering
• Vas
• Project Management
• Gtp
• General Packet Radio Service (Gprs)
• Signaling System 7 (Ss7)
• Gprs
• Managerial Skills
• Ngn
• Roaming
• Carrier Services
• Stp
• Sigtran
• 3g
• Telecommunications
• Ss7