Ru Hamilton
Head of Customer Experience and Journey Coordination, Commercial Banking @NatWest Group
Signup · Get unlimited contacts
WORK HISTORY
Head of Customer Experience and Journey Coordination, Commercial Banking @NatWest Group
Using insight to build a CX strategy and plan for each customer segment across Commercial Banking - covers Start Ups to Large Corporates.Corrdinating improvement work across product, channel, and operations teams to ensure delivery of the CX strategy
EDUCATION
The University of Manchester
BEng (Hons), Chemical Engineering
Cranfield School of Management
Master, Business
CIM | The Chartered Institute of Marketing
Diploma, Marketing
ABOUT RU HAMILTON
I am senior leader with a proven record over many years of transforming how businesses operate to deliver ambitious customer experience and financial benefits. Operating at senior level and in ambiguous stakeholder environments, I excel at aligning people behind a common purpose and delivering solutions to complex problems.We live in an increasingly complex and accelerating world. To stay relevant, businesses need to respond faster than ever before to a continuous stream of new opportunities and competitive or regulatory threats. I love working in such challenging environments, finding solutions and leading people through change.I enjoy working at all stages of the improvement life cycle – analysing current states, developing new strategies and designing and then implementing new operating models or customer journeys. My recent successes include leading the emergency launch of a new product to boost liquidity during the pandemic, preparing a Commercial Bank wide response to major expected increases in the number of customers in financial difficulty and integrating 5 separate businesses to optimize service delivery to Large Corporate clients. I have also introduced a new executive accountability regime to improve business resilience, helped a 1200 person business unit reduce costs by c40% and coached multiple leaders to adopt operational excellence and lean principles.My strengths include:• Strategic vision & Communication, Leadership & Influencing (across organisation boundaries and at Executive level), Collaboration, Critical Thinking, Simplifying the Complex and Problem Solving.• Operating Model Design, Customer Journey / Process re-design, Lean / Operational Excellence• Programme and project execution
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.