Ryan Lloyd

About Ryan Lloyd

As a Salesforce Business Analyst at Zero Delta, I leverage my 4x Salesforce certifications and my business experience in the security, safety, and government sectors to deliver innovative solutions for clients. I have been working on a Department of Veterans Affairs project to implement Experience Cloud and GovCloud to enable the National Veterans Special Programs and Sporting Events, using declarative programming to develop external portals for registration and Salesforce GovCloud for tracking, reporting, and event planning for veteran athletes.I am also a 25+ year Army veteran and a former Product Owner for the Jacobs Engineering Group e3 Experience Salesforce instance. I have extensive experience in software requirements integration, project management, and data analysis, as well as a strong background in fire support command and control systems and network administration. I hold an active TS-SCI security clearance and a Bachelor of Arts in Homeland Security and Emergency Management. I am passionate about team building, problem solving, and adaptability, and I enjoy spending time with my large family and engaging in outdoor activities.

Experience

1. Deputy Delivery Manager

   Zero Delta 365

   Jul 2025 — Present · Kirkland, WA, US

   Oversaw deliverables and milestone completion for direct reports, ensuring project timelines were met. • Facilitated internal employee growth and knowledge transfer, enhancing team capabilities and onboarding new members. • Supported the Delivery Manager in stakeholder communication and project delivery management, fostering strong relationships.

Education

• Trailhead by Salesforce

  2-star Ranger Badge, Salesforce

• Marsh Valley High School

  High School Diploma, High School/Secondary Diploma Programs

  1995 — 1999

• Ashford University

  Bachelor of Arts (B.A.), Homeland security and emergency management

  2011 — 2014

• Idaho State University

  Police Officer Standards and Training Certification, Homeland Security, Law Enforcement, Firefighting and Related Protective Services

  2000 — 2003

• Idaho State University

  Associate's degree, Homeland Security, Law Enforcement, Firefighting and Related Protective Services

  2011 — 2014

Skills

• Security Operations
• Intelligence Analysis
• Exercises
• Professional Writing
• Force Protection
• Weapons
• Policy Analysis
• Government
• Organizational Leadership
• Military Training
• Military Experience
• Active Dod Secret Clearance
• Team Leadership
• Security
• Top Secret
• Customer Service
• Homeland Security
• Counterterrorism
• Defense
• Military
• Powerpoint
• Security Clearance
• Operational Planning
• Public Safety
• Physical Security
• Leadership
• Team Building
• Management
• Patrol
• Microsoft Office
• Information Assurance
• Crisis Management
• Emergency Management
• Counterinsurgency
• Dod
• National Security
• Government Contracting
• Tactics
• Military Operations
• Army