Rebecca Tyrrell

About Rebecca Tyrrell

A five-second customer moment fundamentally reshaped how I think about enterprise transformation.A customer accepts an offer online. It never posts. The call center agent has no visibility. The customer repeats the story. Systems are fragmented. Trust erodes. Cost compounds.That is not just a service failure. It is a systems design failure.For more than 20 years, I have led enterprise AI and product transformations focused on eliminating those seams and building AI as a coordinated, governed enterprise capability rather than a collection of disconnected initiatives.Today at Comcast, I lead a global organization of 350+ technologists and steward a $70M multi-year AI portfolio aligned to corporate growth and margin commitments. We transformed fragmented lifecycle execution into a unified decisioning platform, institutionalized ROI governance, and scaled AI from rapid prototype to enterprise deployment, generating +176K incremental subscribers and $220M in realized margin.Previously at Sallie Mae, I launched and scaled the company’s first digital-first operating model within a $6B regulated lending business, embedding AI-driven decisioning into credit, origination, and servicing while aligning modernization to operational risk and governance standards.My focus is consistent: translating AI ambition into disciplined portfolio management, enterprise delivery standards, and measurable financial impact.

Experience

1. Vice President, Consumer Growth Product Engineering

   Comcast

   Nov 2022 — Present · Philadelphia, PA, US

   Enterprise executive accountable for AI platform strategy, architecture, and portfolio governance across a multi-billion-dollar consumer business, enabling omnichannel growth at scale. Steward of a $70M multi-year AI investment portfolio, governing prioritization, buy-vs-build strategy, and value realization aligned to long-range financial commitments through 2027.Lead and scale a global organization of 350+ technologists across product, engineering, data science, and MarTech to deliver a unified, decision-driven growth operating system powered by AI, first-party data, and real-time personalization. Enabled +176K incremental subscribers and $220M in realized margin through enterprise decisioning and personalization platforms. Re-architected fragmented lifecycle execution into a unified enterprise decisioning platform. Institutionalized ROI governance and portfolio oversight through 2027. Scaled Next-Best-Offer/Action to 650K+ real-time offers per day. Improved e-commerce performance:+6.7pp conversion and +43K incremental annual connects. Partnered with senior business and technology executives to align AI investment, portfolio prioritization, and operating model design to enterprise financial performance.

Education

• University of Delaware

  Master of Business Administration (M.B.A.), International Business and Finance

• University of Delaware

  Bachelor of Arts - BA, Sociology

Skills

• Business Process Improvement
• User Acceptance Testing
• Agile Application Development
• Business Requirements
• Requirements Gathering
• Process Improvement
• IT Strategy
• Business Analysis
• Scaled Agile Framework
• Agile Methodologies
• Management
• Project Portfolio Management
• Innovation Development
• Sdlc
• Requirements Analysis
• Banking
• Risk Management
• Strategy
• Agile Testing
• Project Management
• Visio
• Software Project Management
• Financial Services
• Pmo
• Pmp
• Change Management
• Leadership
• Devops
• Vendor Management