Sriram Rajagopalan

About Sriram Rajagopalan

I’m a seasoned Service & Operations leader specializing in consumer-tech environments, driven by one focus: turning service delivery from a cost center into a competitive advantage. With 20+ years managing global, high-volume operations, I partner with cross-functional teams to lift customer experience, streamline processes and deliver measurable outcomes. Who I am: A strategic yet hands-on leader who thrives in dynamic, growth-oriented tech settings. I bring a mix of analytical rigor, people-first leadership and operational discipline. What I solve:• Eliminating fragmented service workflows that frustrate customers and waste resources.• Bridging siloes between product, support and analytics to create unified, resilient operations.• Scaling service delivery and operations while maintaining agility, quality and cost control. Why I’m valuable:• I’ve led global teams across 3 continents to improve SLA adherence, customer satisfaction (CSAT/NPS) and cost-to-serve.• I build the frameworks that turn reactive support into proactive, outcome-driven operations — empowering teams, elevating experience, and driving retention.• I bring the mindset of “service as growth lever” rather than just “service as expense” — helping business leaders see support as a strategic asset.If you’re looking for an operations leader who can align service delivery with product strategy, elevate customer outcomes and scale with excellence, let’s connect.

Experience

1. India Lead-global Repair Operations(Gro)

   Google

   Aug 2025 — Present · Gurugram, IN

   India Lead for Global Repair Operations(GRO) for Google Consumer Hardware ProductsD & S PA - Global Operations - Global Service & Logistics

Education

• Indian Institute of Management, Kozhikode

  Executive Management Development Programme(eMDP) on, Supply Chain Strategy & Management(SCSM)

• Bhaktavatsalam Vidyashram

  Secondary School, English, Tamil,Mathematics,Science with Practical & Social Science

  1999 — 1999

• Bhaktavatsalam Vidyashram

  Senior Secondary, English,Maths,Physics,Chemistry,Computer Science

  2000 — 2001

• Sikkim Manipal University - Distance Education

  Master of Business Administration (MBA), Retail Operations

  2013 — 2015

• Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya, Kancheepuram

  B.E, Bachelor of Engineering, Electrical and Electronics.

  2001 — 2005

Skills

• People Management
• Program Management
• Troubleshooting
• Gsm
• Vendor Management
• Service Delivery
• Crm
• Customer Relationship Management (Crm)
• Management
• Mis
• Key Account Management
• Scopes of Work
• Team Management
• Inventory Management
• Telecommunications
• Analysis
• Customer Service
• Training
• Customer Satisfaction
• Operations Management