Rajesh Mistry

Next Gen Service Delivery Manager @Nasstar

GB

Ensuring delivery of services aligns with contractual obejectives and customer expectations. Produced and presented regular interal and customer-facing reports through established service review processes, highlighting achievements, identifying potential risks and recommending areas for improvement. Led comprehensive reviews of IT processes with customers and internal service owners, identifying operational issues and gaps, and documenting future requirements to drive service enhancements.Key achievements• Engaged inactive customers, showcasing Nasstar service value, increasing ARR and initiating service review meetings.• Learned ServiceNow dashboard reporting, leading to company-wide standardisation of weekly/monthly reporting.• Optimised the renewal process for firewall licenses and automated small orders to improve efficiency.• Managed major incidents on behalf of customer, ensuring swift recovery and solutions implementation within SLA.• Maintained business continuity and safeguarded customer and service provider via renewal, certificates and updates.Promoted additional services, driving customer requests for migration, infrastructure upgrades and new contracts.

University of Lancashire

BSc(hons), Computing Defined Field

John Ellis Community college

9 C.S.E Passes