Robert McNeely
VP of Customer Success | Revenue-Focused Leader Driving Customer Adoption, Expansion & Growth
- Role
- Vice President of Customer Success at Workiva
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Robert McNeely
I’m a Vice President of Customer Success with a track record of building post-sales organizations that protect retention, drive expansion, and operate as durable growth engines at scale.Over the past several years, I’ve led global Customer Success teams across high-touch, pooled, and scaled models, partnering closely with Sales and executive leadership to deliver 95%+ gross retention, 114% net revenue retention, and $50M+ in CS-led revenue.My focus has been on designing operating models that scale impact without linear headcount growth, strengthening renewal governance and risk visibility, and monetizing Customer Success through premium offerings that deliver real customer value. I’m especially energized by work that sits at the intersection of retention, expansion, and cross-functional execution.I’ve had the opportunity to speak publicly on these topics at industry events, including Gainsight Pulse, and I’m passionate about evolving Customer Success into a commercial, board-relevant function.I value thoughtful conversations with leaders who are building or transforming post-sales organizations in complex SaaS environments.
Experience
Vice President of Customer Success
Nov 2021 — Present · Scottsdale, AZ, US
Education
Indian River State College
Business Administration and Management, General
SMU Cox School of Business
Executive & Management Development
Skills
- Mobile Devices
- Sales
- Managed Services
- Sales Process
- B2b
- Product Management
- Strategic Partnerships
- Cross-Functional Team Leadership
- Partner Management
- Analytics
- Enterprise Software
- Sales Management
- Pre-Sales
- Salesforce.com
- Sales Enablement
- Business Development
- Software Industry
- Product Development
- Cloud Computing
- Key Account Management
- Customer Satisfaction
- New Business Development
- Go-to-Market Strategy
- Consulting
- Unified Communications
- Competitive Analysis
- Selling
- Start-Ups
- Saas
- Leadership
- Cold Calling
- Complex Sales
- Strategy
- E-Commerce
- Sales Operations
- Customer Retention
- Professional Services
- Lead Generation
- Customer Acquisition
- Management
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