Rinette S.

About Rinette S.

As a strategic delivery leader and customer success executive, I bridge business goals with technology solutions to unlock measurable outcomes and enduring customer value. With extensive experience leading high-stakes digital transformations across Fortune 500 organizations, I have cultivated trusted partnerships, expanded portfolios, and champion cross-functional collaboration to deliver impact at scale. From modernizing IT ecosystems to enhancing customer engagement through AI, I thrive in navigating complex initiatives that elevate service excellence and operational performance. My journey is shaped by purposeful execution, advocacy, and a commitment to maximizing long-term value. Here\'s what I\'m most proud of in my career: Strengthened customer partnerships across a $7M+ portfolio, driving strategic engagement that boosted NPS by 3+ points across retail, healthcare, life sciences, and manufacturing industries. Led a $128M network transformation across 432 buildings, enhancing security and expanding operational capacity by $29M to support business growth and scalability. Drove a $2.4M Datacenter Cloud migration across 54 global factory sites, deploying hyperconverged IT solutions to streamline operations, enhance scalability, and drive business agility for a life sciences leader. Led the deployment of an $8M unified communications solution, enhancing customer engagement, driving seamless collaboration, and optimizing operational efficiency to deliver measurable value for healthcare stakeholders. From resolving executive challenges in multimillion-dollar modernization efforts to orchestrating large-scale programs that mitigate risks and optimize business alignment, I thrive in turning complexity into opportunity. Let’s connect to explore how both service delivery management and customer success fuels business transformation.Additional Work Experience: Microsoft Corporation (Commercial, Public Sector), University Hospitals Health Systems, Cleveland Clinic, Sherwin-WilliamsService Delivery Management | Customer Advocacy | Proactive Success Management | Data-Driven Success Enablement | Customer Experience Optimization | Value Realization & Delivery | Cross-Functional Leadership | Program/Project Management | Strategic Relationship Management | Resilience Under Pressure | Inactive TS/SCI Security Clearance

Experience

1. Service Delivery Customer Advocacy Global Services Delivery Executive, Transformation

   Dell Technologies

   May 2018 — Present

   Dell Technologies is a global leader in technology infrastructure, helping organizations accelerate digital transformation through AI, cloud, data, and security solutions. Known for bold innovation and customer focus, Dell empowers a better future while upholding strong values and a commitment to sustainability.At Dell, I have the privilege of doing what I love - driving service delivery and customer success by creating IT solutions aligned with client goals to ensure value realization and long-term satisfaction. With a focus on strategic insight and relationship management, I champion continuous improvement, innovation, and fuel growth.Below are some of the key achievements that highlight my impact and professional journey: Increased contract value by $1.1M by delivering measurable outcomes in workforce transformation and operational efficiency. Managed $7M+ customer portfolio, improving NPS by 3+ points across retail, healthcare, life sciences, and manufacturing sectors. Executed $9.9M multi-cloud VDIaaS deployment, optimizing procurement and enabling just-in-time scalability across global sites. Deployed $2.4M IaaS solution with software-defined cloud, streamlining delivery and automating operations for critical retail systems. Led 200+ team members through cloud migration, ensuring on-time execution while managing performance, budget, and governance controls.

Education

• Society of Information Management

  Regional Leadership Forum, Leadership

  2005

• CustomerSuccessU

  Certified Customer Success Specialist (CCSS), Customer Success

• Project Management Institute

  PMP, Project Management

  2000

• Breakthrough Performance Group, LLC

  Six Sigma - White Belt

• Prosci Change Management Institute

  Change Management, Change Management

  2006 — 2006

• John Carroll University

  Bachelor of Science - BS, Computer Information Systems

• Cleveland State University

  Master's degree, Computer Information Systems

Skills

• Program Management
• Cloud Computing
• Vendor Management
• Business Development/Opportunity Management
• Pmo
• Operational Excellence
• Pmp
• Leadership
• Account Management
• Change Management
• Information Technology
• Software Development Life Cycle (Sdlc)
• Business Process
• Service Delivery
• Business Analysis
• Software Development
• IT Strategy
• People Management
• Project Delivery
• Governance
• Business Process Improvement
• Go-to-Market Strategy
• Pre-Sales
• Sharepoint
• Portfolio Management
• Consulting
• Strategy
• Cross-Functional Team Leadership
• Security
• Enterprise Software
• Customer Relationship Management
• Business Development
• Software as a Service (Saas)
• Process Improvement
• Integration
• Global Program Management
• Project Portfolio Management
• Professional Services
• Outsourcing
• Sdlc