Rosie C.
Client Success Specialist @Ascend Learning
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WORK HISTORY
Client Success Specialist @Ascend Learning
As a Client Success Specialist at Ascend Learning, I provide proactive, high-touch support to academic clients, ensuring seamless courseware implementation, strong engagement, and long-term retention. I collaborate closely with sales and internal teams to streamline processes, resolve technical issues efficiently, and maintain accurate CRM records. My focus is on building trusted relationships, anticipating client needs, and delivering solutions that enhance the learning experience for students and educators alike.
EDUCATION
Western Michigan University
Bachelor of Arts (BA), English: Creative Writing
Northwestern University
Certificate, Customer Experience Innovation
The University of Texas at Austin
Bootcamp, Product Management
University of Oxford
Certificate , Machine Learning
Cornell University
Certificate, Women in Leadership
Western Michigan University
Master's degree, Higher Education/Higher Education Administration
SKILLS
ABOUT ROSIE C.
I am actively seeking a mid-level role where I can leverage my skills to develop and…
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