Ross Saunders
General Manager @Norton Park Hotel, Spa & Manor House
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WORK HISTORY
General Manager @Norton Park Hotel, Spa & Manor House
Southampton, GB
Oversee operations for a prestigious 5-star venue, including a 120-cover restaurant, 80-cover terrace, and three private dining domes. • Successfully maintained AA 2 Rosette status in 2024 by upholding exceptional food and beverage standards. • Fully accountable for P&L management. • Independently managed beverage, wine, and food listings, including supplier relationships, driving increased profitability and guest satisfaction. • Recruited and developed a high-performing management team, reducing staff turnover by 20% and fostering leadership growth. • Delivered seamless large-scale events, including conference and banquet-style dinners for up to 165 guests. • Collaborated across departments to ensure cohesive guest interactions, aligning operations with marketing initiatives such as social media campaigns, website updates, and menu development.
EDUCATION
University of Plymouth
Bsc Hons, Hospitality Management
SKILLS
ABOUT ROSS SAUNDERS
Passionate and results-driven hospitality leader with over 15 years’ experience in…
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