Rupen Shah

About Rupen Shah

Experienced Technology, Operations and Service Delivery Leader focused on operational excellence, client delivery, and production support across global platforms. Proven track record in managing strategic client relationships and optimizing complex operations. I lead teams with a TechOps mindset, relentlessly pursuing continuous improvement while delivering outcomes to delight clients and stakeholders. My expertise lies in bridging technical and operational solutions prioritizing business objectives, ensuring seamless delivery and maximum value.

Experience

1. Senior Director - Global Engineering Support

   NielsenIQ

   Apr 2025 — Present · Chicago, IL, US

   Lead a global organization responsible for data delivery execution and production support for NielsenIQ’s Cloud-Based and Legacy Consumer Intelligence platforms. Manage a geographically diverse team across the US, Mexico, Europe, and India, providing 24/7 support to stakeholders in 84 markets. Ensure timely, high-quality data delivery and real-time issue resolution, driving operational excellence and maximizing client satisfaction.

Education

• University of Illinois Urbana-Champaign

  B.S., Actuarial Science

  1993 — 1997

• DePaul Driehaus College of Business

  MBA, Finance

  2001 — 2003

Skills

• Ms Project
• Pensions
• Benefits Administration
• 401k
• Project Delivery
• Business Process Improvement
• Administration
• Sdlc
• Retirement Plan Consulting
• Itil Certified
• Analysis
• Software Project Management
• Benefits
• Analytics
• Project Planning
• Project Management
• Microsoft Excel
• Employee Benefits
• Microsoft Office
• Process Improvement
• Cross-Functional Team Leadership
• Business Analysis
• Vendor Management
• Leadership
• Consulting
• Defined Benefit
• Operations Management
• Management