Ricky Robinson

About Ricky Robinson

Dedicated, successful and respected team builder with extensive customer service…

Experience

1. Messaging Supervisor - Online Contact Center

   The Home Depot

   Sep 2020 — Present · US

   In this current stop in my journey with The Home Depot, I manage a successful a team of virtual messaging associates who assist our “Do It Yourself” customers as well as our high profiled “Pro Xtra” customers. As a front-line leader I am responsible for the day-to-day management of my team and their individual development and growth to ensure the highest level of customer satisfaction. While developing top performing teams I also engage in operations planning and development, having worked within several leadership committees to improve associate satisfaction and company standards. while taking on an active role with the coaching and development of my peers and new to role supervisors across all lines of business. Additional Responsibilities Include:• Sponsor of our Peer-to-Peer Program where I mentor, coach, and develop new to role supervisors across all lines of business. • Rewards and Recognition committee member. • Value Enhancement committee member.• L.E.A.D. Champion and mentor of associates seeking to develop leadership competencies.• Act as point of contact for my direct manager and take on next level duties as necessary.• Work with the onboarding of new supervisors and development of tenured leaders.