Rajeev S Ratra

About Rajeev S Ratra

I am a strategic PMO and Delivery executive with over 20 years of leadership experience in service delivery, customer experience, and large-scale infrastructure programs. I specialize in driving business growth through operational excellence, end-to-end data center development, and risk mitigation strategies. With a proven track record of transforming strategic vision into measurable outcomes, I excel in aligning cross-functional teams, optimizing service delivery, and enhancing customer satisfaction to create lasting business impact.

Experience

1. Director - Customer Success (Apac)

   Sirion

   Oct 2025 — Present · Gurugram, IN

   What I’ll be focusing on:Delivering AI-Driven Business Outcomes – Leading the end-to-end delivery of enterprise CLM programs across pre- and post-signature phases, ensuring on-time execution, accelerated adoption, and tangible value realization through intelligent automation.Empowering Predictive Success – Using AI and data analytics to identify usage patterns, predict risks, and proactively drive customer retention, renewal, and expansion opportunities.Championing the Customer Journey – Designing an intelligent, insight-led lifecycle from onboarding to advocacy, ensuring every customer achieves strategic impact through Sirion’s AI-powered CLM platform.Enhancing Governance & Transparency – Building data-backed delivery frameworks, SLAs, and executive dashboards that offer real-time visibility, accountability, and value tracking.Leading a World-Class Team – Scaling and mentoring a high-performing, customer-obsessed APAC team that blends human expertise with digital intelligence to deliver extraordinary outcomes.Leveraging Technology & Insights – Harnessing platforms like Salesforce, Gainsight, ServiceNow, JIRA, CogniSaaS, and Sirion’s AI engine to create a unified view of customer health and drive data-informed decision-making.Influencing Product & Strategy – Translating customer intelligence and AI-driven insights into strategic inputs that shape the product roadmap, accelerating innovation in CLM delivery and experience.

Education

• XLRI - VIL Programs

  EXECUTIVE DEVELOPMENT PROGRAM IN TRANSFORMATIONAL LEADERSHIP, Organizational Leadership

  2021 — 2021

• Sikkim Manipal Institute of Technology - SMU

  Master of Business Administration, Information Systems

  2008 — 2010

Skills

• Resource Management
• Sla
• IT Service Management
• Account Management
• Service Delivery
• Technical Support
• Management
• Crm
• Itil
• Customer Relationship Management (Crm)
• Customer Satisfaction
• New Business Development
• Networking
• Telecommunications
• Service-Level Agreements (Sla)
• Data Center
• Requirements Analysis
• Cloud Computing
• People Management
• Project Planning
• Project Management
• Cisco Technologies
• Leadership
• Solution Architecture
• Solution Selling
• Strategy
• Vendor Management
• Outsourcing
• Pre-Sales
• Team Management
• Customer Retention
• Business Development
• Managed Services
• Integration
• IT Strategy
• People Managment
• Business Intelligence
• Service Delivery Management