Richard Puschmann
Technical Consultant @RWS
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WORK HISTORY
Technical Consultant @RWS
Stuttgart, DE
Provide expert consulting on Trados GroupShare server software, advising on OS, hardware, and third-party software requirements to optimize performance and scalability.Lead remote and on-site installations, ensuring seamless deployment and minimal downtime.Deliver comprehensive post-installation support via email, remote assistance, and phone, resolving technical issues efficiently.Conduct in-depth testing of new software releases, identifying defects, reporting issues, and enhancing product stability through knowledge base contributions.Collaborate closely with product management, development, support, and sales teams to drive product improvements and customer satisfaction.
SKILLS
ABOUT RICHARD PUSCHMANN
Passionate about technology and problem-solving, I thrive in roles where I can bridge the gap between complex software and real-world customer needs. With 18+ years of experience in software support, consulting, and installation—particularly in Trados GroupShare solutions—I’ve built a career on helping teams and businesses succeed by ensuring smooth deployments, troubleshooting challenges, and optimizing performance.I take pride in being the go-to expert for both colleagues and customers, whether it’s tackling tricky technical issues, testing new releases, or sharing knowledge through training and documentation. Contributing 450+ knowledge base articles, mentoring global support teams, and collaborating closely with product management, development, and sales has allowed me to make a lasting impact on the tools and people I work with.Known for my customer-first mindset and hands-on approach, I don’t just fix problems—I find ways to make things work better. Whether I’m leading an installation, guiding a team through a challenge, or simplifying technical jargon for non-technical users, I aim to create practical, effective solutions that keep businesses running smoothly.
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