Ronald Porter

About Ronald Porter

I’m an expert business/residential security specialist with an interest in growing businesses effectively and efficiently. For over 10 years, I’ve been helping businesses find solutions that improve productivity, image, expenses, revenue, safety and stability. When I’m not on the job, I love hanging with my family, fishing, golfing, dancing, and enjoying some good food! If you’d like to learn more about how my services can help your company, please reach out. All opinions are my own.

Experience

1. Tech Engineer Manager

   ADT

   Jan 2023 — Present · Memphis, TN, US

   Lead a dynamic team of 12 Tech Engineers (TEs) who are a hybrid sales & technical workforce. Conduct in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs.Provide ADT’s customers with a world-class onboarding & installation experience.Drive growth—self-generate customer sales & install appointments via customer referrals and prospecting activities.Nurture a high performing team & culture.Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE).Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.Establish and maintain a high level of quality and timely job completions to customers for maximum retention.Model and champion ADT values.Creates a safe environment for the discussion and resolution of values-related issues and concerns.