Ryan Poindexter
Product Support Engineer @Teledyne Controls
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WORK HISTORY
Product Support Engineer @Teledyne Controls
El Segundo, CA, US
Provide 24/7 support of data collection devices ensuring customers’ efficient access of aircraft data.• Review and analysis of engineering drawings and written or verbal instructions to draft service bulletins detailing how to upgrade and modify Teledyne devices.• Advise and perform the installation of data collection infrastructure on customers’ networks.• Troubleshoot quick access recorders by providing clear and concise solutions to internal and external Avionics Technicians.• Identify and verify software/hardware failures and create detailed problem reports in Jira; work with senior software/hardware engineers to implement a solution. • Travel to customer locations and physically assist with upgrades and installs if needed. • Conduct training seminars for customers’ staff regarding utilization of Teledyne devices.
EDUCATION
General Assembly
Full Stack Web Development
University of California, Berkeley
Bachelor's degree, Political Science and Government
Santa Monica High School
High School Diploma
SKILLS
ABOUT RYAN POINDEXTER
Experienced support specialist with over 6 years of experience servicing clientele in a fast-paced work environment.
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