Ryan Poindexter

About Ryan Poindexter

Experienced support specialist with over 6 years of experience servicing clientele in a fast-paced work environment.

Experience

1. Product Support Engineer

   Teledyne Controls

   Apr 2023 — Present · El Segundo, CA, US

   Provide 24/7 support of data collection devices ensuring customers’ efficient access of aircraft data.• Review and analysis of engineering drawings and written or verbal instructions to draft service bulletins detailing how to upgrade and modify Teledyne devices.• Advise and perform the installation of data collection infrastructure on customers’ networks.• Troubleshoot quick access recorders by providing clear and concise solutions to internal and external Avionics Technicians.• Identify and verify software/hardware failures and create detailed problem reports in Jira; work with senior software/hardware engineers to implement a solution. • Travel to customer locations and physically assist with upgrades and installs if needed. • Conduct training seminars for customers’ staff regarding utilization of Teledyne devices.

Education

• General Assembly

  Full Stack Web Development

  2016 — 2017

• University of California, Berkeley

  Bachelor's degree, Political Science and Government

  2011 — 2013

• Santa Monica High School

  High School Diploma

  2005 — 2009

Skills

• Css
• Research
• Microsoft Office
• Ruby on Rails
• Powerpoint
• Microsoft Excel
• Gruntjs
• Mongodb
• Angularjs
• Git
• Glup
• Windows
• Html
• Outlook
• Ruby
• Javascript
• English
• Node.js
• Customer Service
• Teaching
• Microsoft Word
• Sass
• Public Speaking