Ryan Hale

Principal Solutions Architect @RapDev

Madison, WI, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2025 — Present

Principal Solutions Architect @RapDev

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Madison, WI, US

EDUCATION

2002 — 2006

DePaul University

BA, Philosophy and English Literature

SKILLS

ServicenowIntegrationProject Portfolio ManagementIT StrategyService-NowIT Service ManagementChange ManagementGovernanceBusiness Process ImprovementService ManagementSystem AdministrationAgile MethodologiesSoftware DocumentationSdlcManagementProject ManagementDocumentationAnalysisAnalyticsEnterprise SoftwareEnterprise ArchitectureSoftware Project ManagementItilService DeliveryProcess EngineeringBusiness AnalysisVisioLinuxProgram ManagementBusiness Process DesignRequirements GatheringSharepointIT ManagementTechnical WritingBusiness ServicesGap AnalysisService OperationsInformation TechnologyIncident ManagementService Transition

ABOUT RYAN HALE

As a Principal at AHEAD, I partner with clients to execute technical programs in the Cloud, Data, and IT Service Management (ITSM) space that align with their business objectives. With over 15 years of experience in the IT industry, I have developed strong skills in ITSM process design, product management, and program management. My goal is to help organizations optimize their IT operations and achieve their strategic goals through effective service management and cloud solutions.

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