Ryan Hale
Helping Customers Deliver Strategic Technology Outcomes
- Role
- Principal Solutions Architect at RapDev
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About Ryan Hale
As a Principal at AHEAD, I partner with clients to execute technical programs in the Cloud, Data, and IT Service Management (ITSM) space that align with their business objectives. With over 15 years of experience in the IT industry, I have developed strong skills in ITSM process design, product management, and program management. My goal is to help organizations optimize their IT operations and achieve their strategic goals through effective service management and cloud solutions.
Experience
Principal Solutions Architect
Nov 2025 — Present · Madison, WI, US
Education
DePaul University
BA, Philosophy and English Literature
2002 — 2006
Skills
- Servicenow
- Integration
- Project Portfolio Management
- IT Strategy
- Service-Now
- IT Service Management
- Change Management
- Governance
- Business Process Improvement
- Service Management
- System Administration
- Agile Methodologies
- Software Documentation
- Sdlc
- Management
- Project Management
- Documentation
- Analysis
- Analytics
- Enterprise Software
- Enterprise Architecture
- Software Project Management
- Itil
- Service Delivery
- Process Engineering
- Business Analysis
- Visio
- Linux
- Program Management
- Business Process Design
- Requirements Gathering
- Sharepoint
- IT Management
- Technical Writing
- Business Services
- Gap Analysis
- Service Operations
- Information Technology
- Incident Management
- Service Transition
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