Reena Panjabi

About Reena Panjabi

With over 10 years of experience in managing Business Operations and Services, I bring a high level of expertise in Order Management, Sales Operations, Contract Governance, Risk and Opportunity Management, and Q2C (Quote to Cash). My proficiency extends to Billing Management, Renewals, Client Retention, Deal Desk Pricing, and detailed Reporting and Analysis.I have a strong command of SAP, Salesforce, Power BI, and MS Office, enabling me to handle complex situations in line with current business trends and make strategic decisions that benefit the larger organizational goals.Collaboration is a core aspect of my role, working closely with various business units to ensure seamless renewal processes and accurate forecasting. I manage the entire renewal lifecycle, from CRM oversight to contract execution, ensuring that every step is aligned with client expectations and business requirements. My ability to build trust and foster long-term relationships with clients stems from my dedication to delivering value through transparent communication and a deep understanding of their needs.

Experience

1. Business Operation Lead

   HP

   Dec 2013 — Present · Gurugram, IN

   A result-oriented Professional with almost 9 years of insightful experience, distinguished by commendable performance and proven results, looking at senior level assignments in the areas of Sales Operations, Project Management, Program Management, Service Operations and Delivery, Implementations, Product Support and Customer success. In-depth knowledge on Project Management, Stakeholder Management, wide range of HP product implementation and consulting, Supply Chain Domain, Daily operation maintenance and High-end Customer support. Wide experience in building healthy relations with large and medium sized customers (i.e, medium relative to revenue generating for company); Experience in managing high visibility customer accounts.

Education

• Radharaman Institute of Technology & Science

  Bachelors of Engineering, Information technology

  2012

Skills

• Powerpoint
• Microsoft Excel
• Ms Excel Pivot Tables
• Microsoft Word
• Crm
• Csf
• Sfdc