Russell Packer

About Russell Packer

Product Support Specialist Experienced Product Support Specialist with expertise…

Experience

1. Time & Attendance Specialist

   Thread HCM

   Mar 2025 — Present · Alpharetta, GA, US

   Configure and maintain isolved Time settings, including pay rules, rounding rules, geofencing, and scheduling parameters- Support implementation and onboarding of isolved Time for new clients or internal teams, ensuring accurate setup of time collection methods (web, mobile, physical clocks)- Monitor and resolve time card exceptions, missed punches, and policy violations using isolved’s dashboard and alert systems- Collaborate with HR and payroll teams to ensure seamless integration of time data with payroll processing and compliance reporting- Train users on isolved Time features, including self-service portals, mobile app usage, and time-off request workflows- Generate and analyze reports on attendance, overtime, comp time, and accruals to support workforce planning and labor cost control- Maintain documentation of system configurations, updates, and user guides specific to isolved Time- Provide ongoing support and troubleshooting for isolved Time users, escalating issues to isolved support when necessary- Ensure compliance with labor laws and company policies through accurate time tracking and automated enforcement of rules- Optimize system usage by identifying opportunities to streamline scheduling, reduce time theft, and eliminate manual payroll errors.

Education

• Salt Lake Community College

  Electronics Technology

  1983 — 1985

• Salt Lake Community College

  Certifications, Network and System Administration/Administrator

  2013 — 2014

• South High School

  Diploma, General

  1976 — 1980

Skills

• Shipping
• Document Management
• Project Planning
• Documentation
• Computer Hardware
• Troubleshooting
• Microsoft Excel
• Technical Support
• Excel
• Inventory Management
• Inventory Control
• Project Management
• Network Administration
• Word
• Outlook
• Process Improvement
• Receiving
• Software Installation
• Class a Cdl
• Sql
• Software Project Management
• Networking
• Forklift Operator
• Microsoft Sql Server
• Gotomeeting
• Time Management
• Quality Assurance
• Iis
• Warehouse Management
• Microsoft Office
• Parts
• Spreadsheets
• Materials Management
• Supervisory Skills
• Access
• Salesforce.com
• Problem Solving
• Data Entry
• Software Implementation
• Databases