Rajesh Patil
Intelligent Automation Executive
- Role
- Sr Product Manager (Enterprise Ai and Agentic Ai) at McKesson
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Rajesh Patil
I lead enterprise AI strategy with a focus on turning RPA, IA, Generative AI, Agentic AI,…
Experience
Sr Product Manager (Enterprise Ai and Agentic Ai)
Jan 2022 — Present
Provided strategy, vision, product roadmap to business for RPA/IA (AI/ML), Agentic AI products that align with enterprise and business objectives. Delivered 15 internal RPA/IA/OCR/Chatbot projects managing 40+ member team including employees and partners ensuring alignment with the organization objectives. Advised/ensured appropriate use of technology, governance structure, PMO methodology with multiple vendor teams (Jiffy, Genpact, EXL, Ttec, Amelia). Delivered IA projects for Financial shared services including AP/AR, Contract Administration and Management, Credit Collections, Master Data Management/Governance, Supplier and customer finance operations. • Identified gaps in current automation playbook, operating model and Governance model. Authored RPA/IA/Chatbot playbooks, IA Governance, Collaboration framework reducing bottlenecks with clear Phase wise activities, deliverables, RACI, entry and exit criteria resulting in on time delivery. Created high re-usability framework by creating building blocks and APIs for various processes. • Delivered Products Web and Voice Chatbots for FAQ, provide statements and payment processing via Credit card. Oversaw the design, development, and deployment of RPA/IA/Chatbot SaaS solutions, ensured they meet quality, regulatory standards like HIPAA, SOX, PCIDSS. • Working on Gen AI and Agentic AI projects using Microsoft Copilot studio, Power Automate, Azure Open AI, Databricks.• Advising and Building Agentic AI Agents for higher re-usability to create building blocks and reduce overall Capex and Opex. • Increased - automation up to 99%(Avg), productivity by 95% & CSAT by 46% resulting in multi-million $ savings. • Reduced - IT issues from 38% to 0%, process/human errors by 99% & production defects by 97%.
Education
Wharton Executive Education
Global C-Suit Program
University of Phoenix
Master of Business Administration - MBA
Mission College
Personal Fitness Trainer
The University of Texas at Austin - Red McCombs School of Business
PG
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