Roy Torres
IT Operations Manager @Roof Maxx
Signup · Get unlimited contacts
WORK HISTORY
IT Operations Manager @Roof Maxx
McKinney, TX, US
As IT Operations Manager at Roof Maxx, I report directly to the CTO and lead our help desk team in supporting both internal corporate users and our nationwide dealer network. My role balances strategic leadership with hands-on technical problem solving, with a focus on automation, AI adoption, and operational excellence.• Drive automation of onboarding and ticketing processes, implementing AI-powered tools to reduce manual workload and improve SLA performance.• Oversee seamless onboarding for corporate users and dealers, ensuring secure, efficient access to enterprise applications.• Provide end-to-end technical support across a mix of custom-built and commercial applications in a multi-platform environment.•Collaborate cross-functionally to align IT support with business goals, using data-driven insights to proactively reduce recurring issues.
EDUCATION
Western Governors University
Master of Science (M.S.), Management and Leadership
ITT Technical Institute
Associate of Applied Science (A.A.S.), Computer Networking Systems
ITT Technical Institute
Bachelor of Science (B.S.), Information Systems Security
ABOUT ROY TORRES
Results-driven IT Director and Technology Operations leader with 15+ years scaling…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.