Royston Dcosta

About Royston Dcosta

Leading with a focus on agile project delivery through PMO my role involves end-to-end…

Experience

1. Senior Manager - IT Project Management and Delivery (Managed Services)

   IDFC FIRST Bank

   Jul 2022 — Present

   A can-do attitude, I am willing to roll up my sleeves along with the team to support getting delivery across the line.\\\\n- Managing IT projects end to end, serving diverse and complex member needs.\\\\n- Responsible as a servant leader to remove obstacles and distractions that may impede the team from meeting its goals.\\\\n- Collaborating with Business, Product, UAT, Production, Legal, Compliance, ISG, AppSec, TPSA and AML partners to ensure key programs of work have the right support and planning framework in place to achieve expected delivery outcomes, including by contributing to continual service improvement planning activities.\\\\n- Monitoring the performance of core delivery functions (including incident, problem, and change) and driving the delivery team to ensure consistent achievement of contractual compliance for my assigned application.\\\\n- Responsible for controlling costs, drive service excellence and mitigate risks to gain increased value from vendors throughout the deal life cycle. Budget and Forecasting.\\\\n- Responsible for documenting and accurately communicating to leadership, business owners, and key stakeholders the project status and health including key milestones, financials, risk, issues and dependencies, change requests, etc.\\\\n- Demonstrating proactive leadership and providing coaching, direction and guidance to testing and delivery team members.\\\\n- Always leveraging expertise and best practice from the broader organization to reduce risk and support seamless error-free delivery with minimum member impact.\\\\n- Actively building and maintaining cross-Practice and cross-Function collaboration across the bank with an innate desire to find ways to partner and create a win-win situation.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Don Bosco High School - India

  SSC

• Welingkar Institute of Management

  Postgraduate Degree, Project Management

• Joseph Cardijn Technical School - India

  Technical Course - Automotive Mechanic; Electrical; Carpentry & Fitter

• St. Andrew's College of Arts, Science and Commerce

  HSC

• Be10x

  AI Generalist, AI Career Program

• GTT Foundation

  Electric Vehicle (EV) Technology

• Government Law College, Mumbai

  Diploma in Cyber Law

• Sikkim Manipal University - Distance Education

  Bachelor of Business Administration - BBA

Skills

• Management Information Systems (Mis)
• Strategic Thinking
• Vendor Management
• Team Leadership
• Relationship Management
• Digital Marketing
• Service-Level Agreements (Sla)
• Business Process
• Business Planning
• Competitive Analysis
• People Management
• Team Management
• Project Management
• Team Building
• Product Management
• Strategic Consulting
• Analysis
• New Business Development
• Strategy
• Business Strategy
• Business Intelligence
• Project Management Office (Pmo)
• Business Process Improvement
• Business Process Outsourcing (Bpo)
• Operations Management
• Supply Chain
• Crm
• Requirements Gathering
• Communication
• Logistics Management
• Project Delivery
• Cross-Functional Team Leadership
• Sourcing
• Client Service Oriented
• Leadership
• Bpo
• Consulting
• Mis
• Customer Experience
• Client Services