Roy Hughes

Healthcare Advisor @Anthem Blue Cross and Blue Shield

Cincinnati, OH, US

Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members. Primary duties include, but are not limited to: Provide detailed analysis that identifies and promotes the value of the existing plan, discuss options, provide alternative plan options when appropriate and make recommendations Provide customers with counseling and recommendations for plan changes Responsible for working with members during rate increases, Special Election Period (SEP), or any other time a member is at risk of leaving Associate will work with cancellation requests to prevent member attrition Follow up with members who are at risk of lapsing thru outbound communication via phone or in writing Qualifications Requirements

US Army Quartermaster School

Logistics, Materials, and Supply Chain Management

Kentucky State University

Bachelor of Science (BS)