Roy Hughes
Identifying & Maintaining Client Relationships; Ensuring Organizational Success
- Role
- Healthcare Advisor at Anthem Blue Cross and Blue Shield
- Location
- Olde West Chester, OH, US
- LinkedIn followers
- 500 followers
About Roy Hughes
Customer-focused account management professional with an extensive background in leading…
Experience
Healthcare Advisor
Anthem Blue Cross and Blue Shield
Aug 2018 — Present · Cincinnati, OH, US
Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members. Primary duties include, but are not limited to: Provide detailed analysis that identifies and promotes the value of the existing plan, discuss options, provide alternative plan options when appropriate and make recommendations Provide customers with counseling and recommendations for plan changes Responsible for working with members during rate increases, Special Election Period (SEP), or any other time a member is at risk of leaving Associate will work with cancellation requests to prevent member attrition Follow up with members who are at risk of lapsing thru outbound communication via phone or in writing Qualifications Requirements
Education
US Army Quartermaster School
Logistics, Materials, and Supply Chain Management
Kentucky State University
Bachelor of Science (BS)
Skills
- Social Networking
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Insurance
- Photoshop
- Research
- Accounting
- Leadership
- Training
- Customer Satisfaction
- Social Media
- Sales Management
- Windows
- Marketing
- Recruiting
- Staff Development
- Budgets
- Teaching
- Time Management
- Outlook
- Banking
- Negotiation
- Customer Service
- Strategic Planning
- Microsoft Word
- Management
- Team Building
- Html
- Marketing Communications
- Public Speaking
- Inventory Management
- Coaching
- English
- Microsoft Office
- Sales
- Leadership Development
- Project Management
- Public Relations
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