Roy Gowler
Customer Success Executive @Cisco
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WORK HISTORY
Customer Success Executive @Cisco
CA
Currently managing 2 of Canada’s top 5 banks, in driving adoption, satisfaction, growth and renewals.Key Accomplishments:• Awarded the prestigious Club Cisco in FY23 and Canada Top 25 Award in FY22, finalist in FY23.• De-risked over $3M of annual contract value by moving customers to advanced stages of adoption lifecycle in FY23. Supported sales growth and renewals through signing of a BCS 3.0 Premier agreement and Security EA renewal for one bank and a transition to Lifecycle Services for another.• Effectively navigated and resolved multiple escalation scenarios, fostering successful outcomes with various stakeholders, including customers, partners, and Cisco. This effort broke down deployment barriers, drove further engagement and opened up new revenue opportunities.• Spearheaded a customer-centric initiative to drive internal, cross-team alignment focused on outcomes. This has significantly enhanced customer satisfaction and engagement, resulting in a stronger strategic partnership with Cisco.• Proactively engaged with a customer on aligning ESG, fostering and supporting their sustainability goals and reinforcing our commitments to environmental responsibility.• Led the creation and leadership of a Global Banking Industry Circle for CSEs, designed to enhance customer understanding, relevance and engagement.
EDUCATION
Western University
BA
ABOUT ROY GOWLER
An accomplished leader with a proven record of coaching and managing both direct and virtual teams to exceed their objectives and surpass expectations. A customer-focused, innovative problem-solver, committed to enhancing adoption, fostering retention, stimulating revenue growth and increasing customer satisfaction. My exceptional business acumen, coupled with superior communication skills, allows me to bring a strategic perspective with appropriate execution tactics to every situation.
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