Roy F.

About Roy F.

As a Senior Program Manager at Amazon\'s Sustainability Engineering Team, I bring over three years of experience in optimizing Power Industrial Vehicle Technology (PIVT) operations. My work focuses on enhancing production processes, refining workflows, and implementing corrective measures to improve efficiency, safety, and sustainability. Collaborating with cross-functional teams, senior leaders, and technical experts, I have contributed to the development of performance metrics, piloted innovative procedures, and established scalable standards to drive measurable improvements. Leveraging methodologies such as Kaizen, Gemba, and Operational Excellence, I ensure adherence to industry standards, including ITIL, while continuously driving engineering and operational enhancements. My passion lies in delivering sustainable solutions and cultivating a culture focused on innovation and continuous improvement. My goal is to advance Amazon\'s mission of operational excellence and environmental responsibility through strategic program management and a data-driven approach.

Experience

1. Sr Program Manager - Power Industrial Vehicle Technology Team

   Amazon

   Aug 2022 — Present

   SummarySenior Program Manager on Amazon’s Sustainability Engineering Team, with expertise in driving process improvements and engineering enhancements for Power Industrial Vehicle Technologies (PIVT). Skilled in leading cross-functional and engineering teams to investigate shortfalls, optimize repairs and maintenance, and establish scalable standards. Experienced in managing multiple improvement projects simultaneously, partnering with senior leaders, technical experts, and quality specialists to deliver measurable impact in efficiency, safety, and sustainability. Recognized for piloting and validating new procedures, introducing performance metrics, and leading PIT-focused engineering initiatives that reduce costs, improve reliability, and support long-term sustainability goals.Experience•Designed and implemented process and engineering enhancement strategies for PIVT, emphasizing PIT optimization, cost reduction, and sustainability.•Partnered with engineering and operations teams to analyze repair trends, reduce downtime, and develop reliability-driven standards.•Directed multiple cross-functional projects across fulfillment and distribution centers, ensuring alignment with operational, safety, and sustainability objectives.•Conducted measurement and pilot testing procedures to validate new engineering solutions for PIT operations.•Introduced new metrics to evaluate efficiency and collaborated with technical and operational stakeholders to embed improvements.•Applied Lean Six Sigma methodologies and advanced statistical analysis to drive continuous improvement initiatives, focusing on quality, safety, lead-time reduction, and cost optimization.SkillsProgram & Project Management | Engineering & Process Enhancements (PIT)| Lean Six Sigma | Cross-Functional Leadership | Sustainability Initiatives | Data Analysis | Continuous Improvement | Stakeholder Collaboration | Cost Reduction | Quality & Safety

Education

• Universidad Americana (CR)

  Bachelor of Science - BS

  2019 — 2023

• Universidad de Costa Rica

  English - Advanced Level

  2007 — 2008

• Boston Business College

  IC3 Internet and computing core certification

  2009 — 2010