Royden Lewis
Account Executive @Elavon
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WORK HISTORY
Account Executive @Elavon
CA
Utilized effective discovery methods to understand the customer’s business and recommend the appropriate solution for their business• Develop and maintain a deep understanding of the corporate products, services and marketing activities; as well as knowledge of competitors’ offerings• Diligent follow up with customers to identify opportunities to help them solve their payment and business challenges• Consistent reporting, coaching and follow up with team to maintain customer excellence amongst the team• Collaborate with team members (billing, customer service, technical support) to ensure a positive customer experience• Respond to customer inquires via multiple of channels – call, email, chat• Proven track record in exceeding corporate and customer expectations
EDUCATION
Centennial College
Business Management
Ryerson University
Administration and Information Management
SKILLS
ABOUT ROYDEN LEWIS
As an Account Executive at Elavon, one of the leading payment processors in North America, I utilize my extensive sales and customer service experience to help small and medium-sized businesses optimize their payment and business challenges. I have a proven track record of exceeding corporate and customer expectations, as well as a deep understanding of the corporate products, services, and marketing activities.With over 6 years of experience in various sales roles, I have developed strong skills in prospecting, discovery, relationship building, coaching, and collaboration. I have successfully leveraged existing and new sources of sales leads, represented and promoted select products over the phone and at special events, and assisted in the development of strategies that minimize the competitive threat and retain existing customers. I have also provided training, support, and ongoing development to a team of 8 advisors, and increased customer satisfaction ratings and improved customer retention by 60% as a Customer Service Manager. My mission is to deliver value-added solutions that meet the unique needs of each customer and create a positive customer experience.
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