Royce Mason
Head of Digital Workplace Services | End User Computing, Global Service Desk, Google Workspace, and Future of Work Strategy
- Role
- Head of Digital Workplace Services at Avery Dennison
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Royce Mason
Accomplished IT Professional well versed in strategic execution, cost reduction, productivity improvement, risk remediation, and project management. Results-oriented and end user-centric focus with very effective relationship and vendor management skills. Particularly skilled in innovative thinking and financial analysis in order to achieve operational metrics and cost targets.Specialties: IT End User Computing, IT Service Management, IT Business Relationship, Project Management, Financial Analysis, Process Improvement
Experience
Head of Digital Workplace Services
Jan 2016 — Present · Boston, MA, US
Provide strategic and operational leadership for the End User Computing Services (EUS), IT Service Management (ITSM), Google GSuite Collaboration Services, Identity & Access Management (IAM) and Digital Employee Experience functional towers supporting global employees• Develop and execute continual improvement plans for risk remediation, cost savings, productivity increases, and end user experience • Manage large-scale offshore Infrastructure Managed Service Provider to adhere to service level agreements and critical/key performance indicators
Education
University of Alaska Anchorage
BS, Mathematics
University of Arizona
Masters, Business Administration
Skills
- Cross-Functional Team Leadership
- Product Management
- Process Improvement
- Project Management
- Program Management
- Leadership
- Strategy
- Management
- Business Analysis
- Product Development
- Business Development
- Business Process Improvement
- Strategic Leadership
- Financial Analysis
- Business Strategy
- Enterprise Software
- Crm
- Integration
- Certified Project Manager
- Outsourcing
- Analysis
- Vendor Management
- Competitive Analysis
- Sales
- Marketing Strategy
- Strategic Planning
- IT Strategy
- Cloud Computing
- Information Technology
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