Roy Wiggins

Founder Business Analyst @Strategic Business Concepts, Llc

New Bern, NC, US

Entrepreneurial leader and founder of a thriving business specializing in delivering results-driven managed services and projects within the realms of accounting, finance, and human resources. Served as an operations leader using lean management techniques to identify and implement solutions that deliver tangible continuous improvement benefits.• Strategically guided client through a restructuring in 2009, transitioning from residential to apartment design, reducing staff from 35 to 8, resulting in exponential growth (x10+) over the next five years.• Implemented Deltek\'s Ajera project management SaaS accounting module, replacing QuickBooks for the client.• Led development of an employee portal on SharePoint for an architectural services client, reducing inquiries to HR with a time-saving self-serve FAQ and boosting benefits portal utilization.• Cut onboarding time by 30% and raised satisfaction scores by developing and implementing a tailored SharePoint onboarding site.• Outsourced QuickBooks accounting for non-profit client, reducing processing time and decreasing error rates within the first quarter.• Developed and integrated a Click Up commercial development checklist, improving completion rates and reducing timeline deviations.• Decreased turnover by 20% and increased employee engagement by approximately 35% by identifying key business needs and delivering HR managed services.• Increased promotion rates and reduced time-to-competency by delivering integrated HR solutions.• Devised and championed strategic planning initiatives for architectural client that increased employee productivity following the implementation of aligned objectives and grew market share within the targeted segment.

Purdue University

PG Certificate

East Carolina University

Bachelor of Arts (BA)

East Carolina University - College of Business

Master of Business Administration (MBA)