Roy Sader
Information Technology Associate @Eurofins
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WORK HISTORY
Information Technology Associate @Eurofins
Managed a Work Time Allocation System used by IT employees, achieving a 95% submission rate. The system provides traceability, auditability, and accurate rebilling, with ongoing implementation to support budgeting and forecasting for use by the financial team. • As a Product Manager, led the full lifecycle of new system features for the Work Time Allocation System from requirements gathering and design to development, testing, release, and continuous improvement using Azure DevOps to collaborate with product owners and developers. • I led a support team, created and maintained SOPs and User Guides to provide clear guidance, ensure consistent tool functionality, and facilitate knowledge transfer to stakeholders. • Participated in IT Cost Optimization projects by conducting in-depth analysis of IT software spend, transforming raw invoice data into actionable insights for cost optimization, reducing unnecessary expenditure, and helping with vendor decision making. • Enhanced FTE allocation by analyzing ServiceNow incident and request data to ensure ticket resolution meet SLA targets, identify recurring issues, uncover inefficiencies, and highlight opportunities to reduce operational costs.
EDUCATION
The State University of New York
Bachelor of Science - BS, Computer Science
American University of Science and Technology
Bachelor's degree, Computer Science
EPITA: Ecole d'Ingénieurs en Informatique
Master's degree, Innovative Management Information Systems
Lebanese American University
Associate of Arts and Sciences - AAS, Computer Science
ABOUT ROY SADER
I believe that the most meaningful change occurs at the individual level. By striving for personal growth and positive change, we can become a catalyst for change that impacts people and communities in our sphere of influence. Whether it\'s through sustainable living, innovative technologies, or social activism we all have the power to make a positive impact and build a better future for generations to come. As a result-driven and passionate professional with diverse technical background and experience in the publishing industry, I am passionate about leveraging my technical skills and experience to create innovative solutions that not only enhance businesses but people\'s lives.My current studies in Innovative Information Systems Management @ EPITA International School of Computer Science are focused on understanding the impact of the digital economy on businesses, the challenges they encounter, and how to develop innovative solutions to address real-world problems.Above all, I\'m committed to personal growth and continuous learning to become the best version of myself and make a meaningful difference in the world. If you share my passion for digital and transformation, I\'d love to connect and explore opportunities to collaborate on innovative projects and drive positive change.
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