Roy Johnson

About Roy Johnson

I am a retired Air Force Master Sergeant. I have experience in Customer Service (28…

Experience

1. Business Process Analyst Advisor Site Manager

   General Dynamics Information Technology

   Aug 2021 — Present

   Provided direction, training, guidance and enforcing policies/procedures for a $246M Veteran’s Administration Digital File Conversion contract.• Work closely with key stakeholders to drive system modernization efforts ensuring alignment with strategic business goals and objectives.• Elicited, gathered, documented, and analyzed business and technical requirements and process workflows.• Prepared reports on analyses, findings, and project progress.• Conducted inspections to validate that facilities meet VA’s SLAs for extracting and digitizing veteran’s official military personal records.• Examined detailed business analyses and report on daily production metrics and quality measurement, i.e, situation reports. Observed quality control points at each stage of the production line to audit performance of record conversions. Improving performance of record conversions improved quality of the digital handling and record scans, and time to upload records.• Conveyed quality scores audit assessments to the team, Quality Manager, and VA. Review results with Quality Manager for guidance to improve scores.• Analyzed and reported daily production metrics and quality measurement including situation reports.• Inspects the quality control points at each stage of the production line to audit performance of record conversions.• Created and launched a Standard Operating Procedure (SOP) for standardizing Facility Manager Operations.

Education

• Community College of the Air Force

  Associate of Science (AS), Instructor of Technology and Military Science

  2007 — 2008

• Trident University International

  Bachelor of Science (BS), Business Administration and Management, General

  2009 — 2010

• Community College of the Air Force

  Associate of Science (AS), Fitness, Recreation, and Services Management

  2005 — 2006

• Southern Illinios University

  Bachelor's degree, Workforce Education & Development

  2013

Skills

• Military Operations
• Program Management
• Air Force
• Team Building
• Intelligence
• Military
• Organizational Leadership
• Military Training
• Military Experience
• Training
• Intelligence Analysis
• Human Resources
• Security Clearance
• Combat
• Dod
• National Security
• Operational Planning
• Command
• Defense
• Afghanistan
• Top Secret
• Leadership
• Government
• Force Protection
• Military Logistics
• Policy
• Army