Roy Gilmore
Manager, Technical Customer Support @ Procore Technologies | Leadership Scholar | Operational Effectiveness Expert | Career Coach | Mentor | Doctoral Candidate
- Role
- Manager, Technical Customer Support at Procore Technologies
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Roy Gilmore
As a results-oriented operations leader with over 13 years of experience in Leadership, training program development, and process improvement, I am passionate about driving business performance through strategic planning, performance management, and operational effectiveness. My expertise lies in identifying key metrics, performance management, process improvement, leadership development, and mentorship. Currently, I lead a dynamic team at Procore, optimizing contact center efficiency and effectiveness through innovative project management initiatives. My role involves analyzing customer interactions, implementing data-driven performance evaluation systems, leading process improvement and performance management projects, and mentoring team members to support their career growth.I hold a Master of Science in Organizational Leadership and am pursuing a Doctorate in Organizational Learning, Leadership, & Innovation from Wilmington University. My certifications in Six Sigma, Scrum, and Agile methodologies equip me with the tools to drive continuous improvement and operational excellence.I am eager to connect with like-minded professionals and explore opportunities to leverage my skills and experience to drive exceptional results.#OperationsLeadership #CustomerExperience #ProcessImprovement #TrainingDevelopment #StrategicPlanning #SixSigma #Agile #Mentorship
Experience
Manager, Technical Customer Support
Mar 2022 — Present · Tampa, FL, US
Education
Colorado State University Global
Master of Science - MS, Organizational Leadership
2014 — 2018
Wilmington University
Doctor of Education - EdD, Organizational Leadership
2019 — 2026
University of Phoenix
Bachelors of Science, Global Business Management
2009 — 2011
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