Roy Chartier

About Roy Chartier

Tenacious, innovative, and adaptable professional with extensive experience delivering a customer-centric approach across the hospitality, retail, and nonprofit industries. Empowering leader that successfully engages with employees to determine where they are and designing training to develop them, creating clear expectations for the individual and department and building strong, high-performing teams based on respect and collaboration. Believes the relationship with an employee is a partnership and takes time to gain buy-in, explaining the “why” and providing collateral training. Celebrates and recognizes achievements of long-and short-term goals, creating a positive work environment that stimulates loyalty and the desire for excellence. Highly developed business acumen with exceptional project management skills used to implement new initiatives and refine current procedures, communicating effectively regarding progress to ensure adherence to deadlines and budgets. Demonstrated ability to work and thrive in fast-paced, multitasking environments in multi-unit operations. Strategic thinking skills with proficiency in developing creative solutions on the spot and in collaboration with team members. Leads by example through upholding of company cultural values and high standards with continual enhancement of company brand. Excellent interpersonal, written, and verbal communication skills with ability to engage with clients, employees, and stakeholders across all organizational levels.

Experience

1. Regional Operations Manager

   Vertex Education

   Nov 2024 — Present · Las Vegas, NV, US

Education

• Tulsa Community College

  Associate of Science (AS), Business Administration and Management, General

  2009 — 2011

• Oklahoma State University

  Bachelor of Science (B.S.), Management

  2011 — 2013