Roy Allen

About Roy Allen

I am goal oriented and customer service centered. I drive to bring known good processes to unknown situations. I am at my best in a fast paced environment with a large amount of ambiguity. Extensive 13+ years’ experience delivering successful Projects and Programs that bridge functions & organizational silos including: Product Development, Sales, IT, Engineering and Quality, Directed a large portfolio of Projects, Programs and Process Improvement initiatives Developed an extensive number of Statements of Work by working with customers to scope out the requirements of projects and initiatives, Maintained account relationships, nurtured business relationships, resolved executive escalations, and retained the business of key customers. Comfortable working with distributed teams in multicultural environments. Specialties: Account & Customer Relationship Management, Product & Service Quality Management, Program Management, Business Process Improvement, Analytic and Decision Support, Pre- Sales Support, Business Development, Effective team building, Enterprise Hardware and Software

Experience

1. Sr Project Manager

   Thales

   May 2017 — Present · Austin, TX, US

   Led several projects to implement Over The Air Activations OTA and migrate to COTA in AWS, GCP and Azure. Managed projects to implement On Demand Connectivity ODC for mobile devices in GCP. Managed projects to implement Thales Adaptive Connect, TAC. Successfully led a project to implement an KYC, Know Your Customer Identity Verification system deployed on Amazon Web Services (AWS) for a large Telecom customer.

Education

• The University of Texas Permian Basin

  Bachelor of Business Administration in Finance, Accounting and Finance

  1992 — 1996

Skills

• Storage
• Oracle Fusion Middleware
• Change Management
• Quality Control
• Storage Area Network (San)
• Sow
• Business Process Improvement
• Virtualization
• Computer Hardware
• Data Center
• Oracle
• Pmp
• Leadership
• Process Improvement
• Project Portfolio Management
• Customer Experience
• Amazon Web Services (Aws)
• Software Project Management
• System Deployment
• Crm
• Itil
• Program Management
• Customer Relationship Management (Crm)
• Business Process
• Certified Scrum Master Csm
• Vendor Management
• Storage Area Networks
• Computer Software Training
• Risk Response Planning
• Customer Service
• Management
• Confluence
• Quality Management
• Identity & Access Management (Iam)
• Software Development
• Data Migration
• Search Engine Optimization (SEO)
• Oracle Security
• Cross-Functional Team Leadership
• Enterprise Software