Roy A.
Strategic leveraging of data & emerging technologies to deliver digital innovation and continuous business value.
- Role
- Lead Service Delivery Consultant at Hewlett Packard Enterprise
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Roy A.
Innovative Data Strategist, Data-driven transformations,Governance & Emerging Tech Value…
Experience
Lead Service Delivery Consultant
Apr 2014 — Present · Plano, TX, US
Leading global (EMEA, JPAC & AMERICAS) IT infrastructure solutions automation, architecture & delivery.Ensures systems availability, capacity and performance meets or exceeds the defined Service Level Agreements(SLA).Strategic assessment of client infrastructure needs & managing teams of global technical resources/vendors in thedeployment and implementation of infrastructure solutions for clients.Utilizing the right resources to translate enterprise strategy into technology improvement roadmaps.Proactively identifying opportunities for improvement with regards to solutions delivery, project prioritization,planning & management through analysis of ServiceNow CMDB configuration & asset management reports,dashboards and metrics.Programming servicenow api for ticket automation & Scrum PM methodology to deliver application requests.Tracking and reporting on key infrastructure delivery KPI\'s to senior management /stakeholders on a monthly basis.Using Demand/capacity forecast, workflow/automation(Torque) tool to deliver physical & virtual infrastructureservices to HP’s Global clients.Lead CMMI Process improvement initiative
Education
MIT Sloan School of Management
Executive Certificate
The Johns Hopkins University
Executive Data Science
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