Roxy Engelbrecht Visser
Director of Operations @Walfinch Chiswick, Hammersmith & Kensington
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WORK HISTORY
Director of Operations @Walfinch Chiswick, Hammersmith & Kensington
London, GB
EDUCATION
IHT Hotel School
International Diploma in Hotel Management, Hospitality Administration/Management
ABOUT ROXY ENGELBRECHT VISSER
An enthusiastic and organised individual focused on promoting customer satisfaction through exceptional service whilst maintaining outstanding performance.During my time as an Accommodation Operations Manager and other positions held in the past, I have a well-rounded background in operations management and refined talents in staff management and strategic planning. Additionally, I have excellent communication skills and am a consistent collaborator. My previous roles have strengthened my abilities in decision-making and management, including a focused attention to detail and accuracy. I thrive well under pressure, and carry an open mind when it comes to learning new aspects of any business and/or role. In conclusion I wish to draw your attention to the following skills sets, gained and honed from my lengthy and detailed Managerial Career thus far in the Hospitality Industry which clearly is always a High Profile Environment, under consistent pressure:• Managing diverse teams, both internally and externally• Service and Customer Satisfaction at the highest end of the Scale• Developing, Setting Up, and Implementing best practice Systems• Strong and Deep Administrative Skills ensuring well Structured and Organized Office operations• Highly proficient in MS Office and associated platforms• Well-rounded Operations Management skills• Refined talents in Staff Management• Strategic planning with a focused attention to detail and accuracy• Excellent Communication Skills and a Consistent Collaborator
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