Roxie Robertson

About Roxie Robertson

A great product fails when user experience lacks customer-centric optimization.I am a transformational leader with a people-first approach, committed to elevating customer experiences, igniting innovation, and streamlining business operations. Fueled by a passion for impactful change, I forge strategic partnerships and develop high-performing, client-centric teams. With a skill set that spans design, technology, and communication, I adeptly navigate wide-ranging demands and communication with diverse stakeholders. Recognized for my innovative solutions, I am a subject matter expert in user experience, with a resilience for effective change management and growth-driven business strategies. Below is a selection of the top accomplishments from my career: • Articulating the importance of embodying the voice of the customer at iLife Technologies. I convened a usability panel and gathered insights through multiple mechanisms to enhance the user experience, increase customer satisfaction and refresh the marketing strategy. I also positioned the company to receive Series A funding of $21M within two years of employment.• Building a remote product team from scratch at iLife Technologies, hiring top, diverse talent representative of customer markets within one year. Instilled a deep understanding of the business and customer to aid the development of innovative product features. Earned recognition from leadership for enhancing problem-solving capabilities and fostering a dynamic and inclusive environment.• Directing a large-scale cultural and digital transformation impacting over 100 agents nationwide within six months at Arthur J. Gallagher & Co. Realizing a 70% increase in agent proficiency in new digital tools and boosted the confidence and morale of 85% of agents by adopting a people-centric approach.I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at r••••••••@gmail.com.

Experience

1. Vice President of Product

   Itpipes

   Nov 2024 — Present

Education

• iPEC Coaching

  Career Coaching

  2017 — 2017

• Boston University

  Professional Certification, Graphic and Web Design

  2007 — 2008

• MCI | The Entrepreneurial School®

  Master of Arts (MA), Masters in Digital Business and Entrepreneurship (Management, Communication & IT)

  2010 — 2012

• University of New Orleans

  BA, English

  2001 — 2006

• University of Nebraska at Omaha

  Master of Business Administration (MBA), Management and Marketing

  2012 — 2013

Skills

• User Research
• Layout
• Corporate Branding
• SEO
• E-Commerce
• Brochures
• Social Media Marketing
• Cascading Style Sheets (Css)
• Interaction Design
• Web Analytics
• Corporate Identity
• Adobe Illustrator
• Marketing
• Agile Methodologies
• Graphics
• Life Coaching
• Management
• Web Design
• Digital Marketing
• Newsletters
• User Interface Design
• Graphic Design
• Branding & Identity
• Dreamweaver
• Illustrator
• User Experience
• User-Centered Design
• Google Analytics
• Photoshop
• Adobe Creative Suite
• User Interface
• Css
• Executive Coaching
• Social Media
• Creative Direction
• Logo Design
• Branding
• Wireframing
• Information Architecture
• Usability