Roxanne Oliver

Customer Success & Practice Management Leader | Program & Operations Strategy | Process Optimization | Cross-Functional Team Leadership

Role: Project Manager - Senior Business Execution Consultant at Wells Fargo
Location: Austin, TX, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Roxanne Oliver

Driving Customer Success, Practice Management, and Operational Excellence through data-driven strategy and cross-functional leadership. I help teams balance workloads, optimize processes, and deliver exceptional client experiences that produce measurable business impact. I thrive at the intersection of strategy and execution — leading cross-functional teams, implementing process improvements, and creating frameworks that ensure advisors, teams, and clients succeed. I have a proven record of delivering analytics-driven solutions that improve capacity planning, advisor utilization, and client engagement, while reducing operational risk and costs. I leverage tools like Salesforce, Nexidia, SAS Viya, Tableau, Power BI, and Microsoft CoPilot to translate data into actionable insights. My collaborative, relationship-driven approach empowers teams to deliver exceptional client experiences, strengthen advisor effectiveness, and achieve measurable business results.

Experience

Project Manager - Senior Business Execution Consultant
Wells Fargo
Apr 2020 — Present
As a Product Owner in the VOCAL (Voice of the Customer Advanced Listening) organization, I lead the analytic support through consultative engagement with our stakeholders for multiple products and initiatives, utilizing real-time voice and text analytics with Nexidia, SAS Viya, Microsoft Co-Pilot, Natural Language Processing, and Large Language Modeling to improve customer experience through qualitative and quantitative insights.

Education

University of New Orleans
Bachelor of Arts, Fine Arts
1998

Skills

Six Sigma
Training
Project Planning
Vendor Management
Software Documentation
Cross-Functional Team Leadership
Customer Service
Analysis
Budgets
Customer Experience
Team Leadership
Supply Chain Management
Lead Generation
Bpo
Operational Excellence
Process Improvement
Leadership
Program Management
Crm
Business Process Improvement
Human Resources
Business Analysis
Team Management
Operations Management
Forecasting
Customer Satisfaction
Sales
Outsourcing
Project Management
Call Center
Call Centers
Change Management
Management
Workforce Management
Performance Management
Process Management
Team Building
Strategic Planning
Coaching
Strategy

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