Roxanne Kenison

About Roxanne Kenison

Experienced content professional, skilled in user experience design, storyboarding, first-run experience, tutorials, training, online help, technical documentation, and agile methodologies. Currently in a role that incorporates natural language processing, principles of conversation as a design pattern, content strategy, and ethics of AI.

Experience

1. Principal Content Designer

   Microsoft

   Sep 2023 — Present · Redmond, WA, US

   I work closely with partners in ux design and research, product management, engineering, marketing, and peers in content design to design for generative AI features in end-user productivity apps, particularly focused on language as a design material. I facilitate processes and frameworks to achieve design coherence across experiences. I work with data scientists and engineers at the prompt level on LLM-generated UX content. In the interest of inclusiveness, responsibility and trustworthiness, I also advocate for the content design discipline as an essential component of human-in-the-loop design for AI-driven experiences.

Education

• Capella University

  MS, Education - Instructional Design

  2003 — 2007

• University of Washington

  Certificate, Technical Communication

  1988 — 1989

Skills

• User Experience
• Content Strategy
• Software Documentation
• Online Help
• Technical Documentation
• Web Content
• Technical Writing
• Content Development
• Editing
• Information Architecture
• Instructional Design
• Blogging
• Writing
• Web Content Writing
• Project Management
• Robohelp
• Agile Methodologies
• Documentation
• Technical Communication
• Copy Editing
• Content Management
• Sharepoint
• Microsoft Office
• Microsoft Word
• Web Content Management