Roxanne Zaad
Housing Solutions Coordinator @City of Surprise
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WORK HISTORY
Housing Solutions Coordinator @City of Surprise
Develops and implements strategies to prevent and respond to homelessness in Surprise and surrounding region.• Builds and maintains strong partnerships with public agencies, city departments, nonprofits, and community stakeholders to expand housing and homeless service access.• Manages homeless service administration on behalf of City of Surprise and serves as the City’s subject matter expert, advising leadership and representing Surprise in regional discussions.• Uses data to evaluate homelessness trends and initiatives, make policy recommendations, and facilitate expansion of relevant local resources.• Facilitates strategic coordination among government agencies, non-profit providers, and funding partners addressing homelessness.• Creates quarterly publications that delve into regional efforts to address homelessness, analyzes local data, and increases public awareness about local homeless services.• Coordinates City of Surprise Financial Education series, sources qualified instructors, designs promotional materials, and distributes related educational tools.• Administers all aspects of the SAFE Reporting mobile application, including dispatching outreach teams to assist unsheltered residents and encampments, data management, promotional materials, and collaboration with app developers and GIS to implement updates.• Oversees Surprise annual point-in-time count; recruits volunteers, maps service areas, procures supplies, and facilitates training.• Host quarterly cross-sector roundtables on homeless services and community resources, facilitating dialogue on homelessness trends in the Northwest Valley; Presents educational materials, provides resource briefings.• Participated in 2024 Maricopa County CoC Notice of Funding Opportunity Rank & Review Collaborative, reviewing applications for CoC funding and providing recommendations to the Board.• Active member of the MAG Data Collaborative; advocating for strong data governance and coordination with HMIS.
EDUCATION
Northern Arizona University
Bachelor of Science, Criminology & Criminal Justice
Northern Arizona University
Master of Education (M.Ed.), Human Relations
ABOUT ROXANNE ZAAD
Housing Solutions | City of Surprise
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