Roxanne Nichols

Vice President of Operations Services & Training @The Joint Chiropractic

Phoenix, AZ, US
EMAILS
r••••••••@thejoint.com
MOBILE NUMBERS
+16•••••••34

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WORK HISTORY

Mar 2023 — Present

Vice President of Operations Services & Training @The Joint Chiropractic

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Lead operations, training, and organizational readiness for a fast-growing healthcare franchise network with over 950 locations nationwide. Drive enterprise-wide initiatives that enhance operational scalability, compliance, performance, and clinical consistency across all markets. Partner cross-functionally with senior leadership, technology, marketing, legal, and field teams to translate strategic goals into executable systems, training programs, and performance infrastructures.

EDUCATION

2002 — 2006

W. P. Carey School of Business – Arizona State University

B.S., Business Management

SKILLS

Internal InvestigationsLean Six SigmaTeam LeadershipTeam BuildingLogisticsLeadershipInterviewsLeadership DevelopmentProject ManagementTime ManagementMerchandisingProgram ManagementStore OperationsLoss PreventionDistribution Center OperationsInventory ManagementInventory ControlStore ManagementRetailPerformance ManagementOperations Management

ABOUT ROXANNE NICHOLS

I’m an Operations Executive with 20+ years of experience leading large, complex, and fast-growing organizations through transformation, scale, and operational excellence. My career spans multi-unit retail, healthcare, franchise operations, supply chain, and enterprise program leadership, giving me a uniquely end-to-end understanding of how systems, people, and processes come together to drive sustainable growth.I’m known for building structure out of complexity, strengthening organizational performance, and leading teams through change with clarity, empathy, and accountability. Whether scaling a brand from 400 to locations, deploying enterprise operating systems, enhancing communication frameworks, or driving multi-million-dollar efficiency improvements, I bring a disciplined, practical, and people-centered approach to execution.My strengths include strategic planning, operational transformation, process optimization, leadership development, cross-functional collaboration, and building systems and programs that enable teams to perform at their best. I partner deeply with technology, field operations, marketing, finance, and executive stakeholders to translate strategy into operational reality.

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